Square vs Toast complaints
What owners have publicly complained about in each tool, side by side. This is not a ranking or a recommendation; counts reflect how many pains we seeded from public posts, not how good either product is.
Square
Square sellers in the Square Community describe inventory that says in stock online but sold out at the register, quantities that stop syncing, sales marked completed that never appear in transactions, and invoiced deliveries that don't reduce stock.
- Online store says in stock, register says sold out (Square Community)
- Register sales and purchase orders stop updating online quantities (Square Community)
- A sale says 'completed' and then isn't in transactions (Square Community)
- Invoiced deliveries don't reduce stock when you ship them (Square Community)
Toast
Restaurant reviewers describe Toast items wrongly marked out of stock that won't ring up, hotel room charges that don't reach the property system, no report builder, and a bot maze before reaching human support.
- Out-of-stock items won't ring up and don't show a price (Capterra reviews)
- Charges to hotel rooms don't always reach the property system (Capterra reviews)
- Support means a bot maze before a human (TrustRadius reviews)